Shipping policy
Order Processing and Tracking
Once your order is dispatched, you will receive an email with your tracking number. If you have not received tracking details within 4 to 5 business days, please contact us at info@factionskis.com.
During peak periods, processing times may be slightly longer. If you have a ski trip coming up, please order early or reach out to us before placing your order so we can advise on timing.
Please note that we do not ship to PO boxes.
Shipping Regions, Costs and Delivery Times
Shipping is free when your order meets the region free-shipping threshold. Below these thresholds, shipping rates depend on the type of products in your order:
The delivery times above are estimates and may vary due to public holidays, peak season, weather conditions or incomplete addresses.
Pro customers: Pro orders are excluded from free shipping. Shipping costs are always charged according to destination and product type, even if the order exceeds the free shipping threshold.
Taxes, Duties and Fees
Prices shown at checkout include sales taxes, import duties and fees where applicable. Depending on your region, additional local charges may apply; if so, these remain at your expense.
Transport Damage
If your order arrives damaged or appears lost in transit:
- Do not sign for the delivery if the packaging is visibly damaged.
- Report the issue to the shipping company immediately.
- Contact us at info@factionskis.com with your order number and photos so we can assist.