Pre-order terms and conditions

These Preorder Terms and Conditions apply to products identified as available for preorder on the Faction website. They supplement our general Terms and Conditions, Returns Policy, Warranty Policy and Privacy Policy.

If these Preorder Terms conflict with our general Terms and Conditions in relation to a preorder, these Preorder Terms will apply.

1. What is a preorder?

A preorder allows you to purchase a product before it is available for immediate shipment.

By placing a preorder, you acknowledge that the product is not currently ready to ship and will be dispatched at a later date.

2. Estimated dispatch date

The estimated dispatch date or dispatch period will be displayed on the relevant product page before you place your order.

This is an estimate and not a guaranteed delivery date. Manufacturing, transport, customs or other circumstances outside our reasonable control may affect when the product becomes available.

The date displayed refers to the estimated date on which the product will leave our warehouse, not the date on which it will be delivered. Normal delivery times begin once the order has been dispatched.

We recommend checking the relevant product page for the latest estimated dispatch information.

3. Payment

The full purchase price, including applicable taxes and delivery charges, will be charged when you place the preorder, in the same way as a standard Faction order.

You will receive an order confirmation by email after completing your purchase.

4. Delays

Preorder dispatch dates are estimates and may change.

If the product is not available within the original estimated dispatch period, you may contact us at info@factionskis.com to request the latest available information.

Where required by applicable law, customers affected by a delay will be given the option to accept the revised dispatch timeframe or cancel the affected product for a full refund.

If we are ultimately unable to supply the product, we will cancel the affected preorder and refund the amount paid to the original payment method.

5. Cancellation before dispatch

If you would like to cancel your preorder, contact us as soon as possible at info@factionskis.com.

We will try to cancel the order before it enters fulfilment. However, because orders are processed automatically and sent directly to our fulfilment partners, we cannot guarantee that a cancellation request can be completed before dispatch.

If we are unable to stop the shipment, you may return the product after receiving it in accordance with our Returns Policy and any mandatory consumer rights applicable in your country.

Nothing in this section limits any statutory cancellation or withdrawal rights available under applicable consumer law.

6. Returns after delivery

Preorder products are covered by the same Returns Policy as other eligible products purchased from our website.

Where applicable, consumers may have the statutory right to withdraw from an online purchase within 14 days after receiving the product, without giving a reason.

If you request cancellation before dispatch but we are unable to stop the shipment, the normal return procedure will apply after delivery.

Any conditions or exclusions in our Returns Policy apply only to the extent permitted by applicable law.

7. Orders containing available and preorder products

If an order contains both products that are currently available and preorder products, the order will always be shipped in separate shipments:

Available products will be processed and dispatched according to the normal fulfilment timeline.
Preorder products will be dispatched separately when they become available.

You will receive separate shipping confirmations and tracking information for each shipment.

You will not be charged additional shipping fees because the order is divided into separate shipments.

8. Orders containing multiple preorder products

If an order contains several preorder products with different estimated dispatch dates, they may be dispatched separately as each product becomes available.

You may therefore receive more than one shipment and more than one shipping confirmation.

9. Availability

Preorder quantities may be limited.

If circumstances outside our reasonable control prevent us from supplying a preorder product, we may cancel the affected product. We will notify you of the cancellation and issue a full refund to the original payment method.

Placing a preorder does not create an unconditional obligation for Faction to supply the product where fulfilment becomes impossible.

10. Prices, taxes and promotions

The price charged will be the price displayed when the preorder is placed, unless there is an obvious pricing error.

Applicable taxes, duties and delivery charges will be displayed during checkout.

Unless otherwise stated, discounts, promotions or price reductions introduced after the preorder is placed cannot be applied retrospectively.

11. Delivery information

You are responsible for providing accurate contact and delivery information when placing your preorder.

Because some time may pass between placing a preorder and dispatch, please contact us at info@factionskis.com as soon as possible if your delivery address changes.

We will try to update the address, but we cannot guarantee that changes can be completed after the order has entered fulfilment. Faction is not responsible for delivery issues caused by incorrect or outdated information supplied by the customer.

12. Warranty

Preorder products are covered by Faction’s standard Warranty Policy.

The applicable warranty period begins on the date the product is delivered, not the date on which the preorder was placed.

13. Statutory rights

Nothing in these Preorder Terms excludes, restricts or modifies any mandatory consumer rights or legal remedies available under the laws applicable to the customer.