Collective Box FAQ

Interested in grabbing yourself a Collective Box full of awesome products, but have some questions? Have a read of our FAQs below to see if the answer is there. If you can't find what you're looking for, you can contact us on Live Chat, or drop us an email here:


  • One of the items in the box is not the right size for me, can I exchange it?
  • Unfortunately, it is not possible to exchange the Collective Box or particular items found inside for another item(s).

  • I am not super stoked with what’s in the box, can I return it and get a refund?
  • Unfortunately, it is not possible to return the Collective Box or any of the particular items found inside for a refund.

  • How many Golden Tickets are there to win?
  • There are a total of five (5) Golden Tickets to win.

  • I am part of the Pro Collective, does my discount apply on the Collective Box?
  • The Collective Box is not included in the Pro Collective program, sorry to say, and it is therefore not possible to apply your pro discount.

  • I found a Golden Ticket, what should I do?
  • Congratulations! In order for us to verify the ticket we need you to send us the code written on the back of the ticket and also your order confirmation email. Please send both of these together via the following page:

  • My Ticket has been validated - WHAT DOES IT MEAAAN?!
  • Awesome! It means that you’ve won an additional prize. This will be a pair of Pit Viper sunglasses, and if by chance you are the first Golden Ticket winner to contact us, a Faction Mono Ski, too!

  • I found a Golden Ticket - When do I find out if I’ve won a Mono Ski?
  • You will find out as soon as you contact us with the code written on the back of your Golden Ticket, and also the email address you used to place your order.

  • I found a Golden Ticket - How will Faction Skis decide who wins a Mono Ski?
  • The first Golden Ticket winner to contact us will receive a Mono Ski, in addition to Pit Viper sunglasses!

  • I didn't find a golden ticket in my Collective Box - how else can I win a Mono Ski?
  • By filming yourself unboxing The Collective Box and posting the video to Instagram with the hashtag: #TFCbox. We will post creative fan-made videos to our #TFCbox blog and choose our favourite fan-made video to win a Mono Ski. Keep an eye on the #TFCbox blog to check out the featured content from fans and pro athletes alike!