Refund policy

Returns

Upon delivery, you may return your order within 30 days of receiving it for a refund or an exchange. The product(s) must be new and with their original packaging. If the product has been damaged, used (including skis that have been mounted) or has had the labels removed, it will not be possible to return it.

We encourage you to consider the environmental cost of returning products before requesting a return.

If you wish to exchange an item, we encourage you to process a return and place a new order, as we cannot hold stock while an exchange is being processed.

When returning a product, please include the original packaging. Take care to pack the product correctly to avoid damage during transit. We recommend returning the product using a tracked delivery service. Upon receiving the product, we will issue a full refund within 14 days. Refunds will be issued using the same means of payment as the original order.

Before returning your product(s) please contact us so we can ensure the warehouse is expecting your return.