Notification Based on the Act on Specified Commercial Transactions
Notification Based on the Act on Specified Commercial Transactions
Distributor
Full Stack Supply K.K.
Representative
Nina Higashio
Location
759-9 Nojiri, Shinano-machi, Kamiminochi-gun, Nagano 389-1303, Japan
Telephone Number
+81 8055514943
Reception hours: 10:00–18:00 (excluding weekends and public holidays)
If outside of business hours, please contact us by email.
Email Address
Website URL
Product Sales Price
Please refer to each product page.
Required Fees Other Than Product Price
- Shipping fee: ¥1,000 for orders under ¥15,000. Free for orders of ¥15,000 or more.
- Consumption tax is included in the final sales price.
Payment Methods
Shop Pay, Visa, Mastercard, American Express, JCB, Apple Pay, Google Pay
Payment Period
Credit card and digital payment: charged at the time of order.
Product Delivery Time
Orders are typically shipped within 3–5 business days after confirmation.
A tracking number will be provided by email once the order is shipped.
If you do not receive a tracking number within 4–5 business days, please contact info@factionskis.com.
Estimated delivery time:
Hokkaido: 4–6 business days
Other regions: 3–5 business days
Delays may occur due to holidays, peak seasons, or incomplete addresses.
We only deliver within Japan.
Returns and Exchanges
Returns and exchanges are accepted within 30 days of receipt.
Items must be new, unused, and in their original packaging.
We cannot accept returns for damaged, used (including mounted skis), or unlabeled products.
Please consider the environmental cost before returning products.
A return authorization number is required before sending any items back.
Refund Policy
Refunds will be issued in full within 14 days after receiving the returned product.
Refunds are processed using the same payment method as the original order.
Return Shipping Fee
- If the product is defective: shipping costs are covered by us.
- For customer’s convenience returns or exchanges: shipping costs are borne by the customer.
Notes
To initiate a return, please have the following information ready:
Order number / Shipping name / Email address used for the order / Product(s) to be returned or exchanged / Reason for return
